Senior Account Manager

Key Responsibilities

Client Relationship Management

• Serve as the primary liaison between the agency and the client, ensuring clear evident communication and strong relationships.
• Develop a deep understanding of each client’s business, market, competition, and goals.
• Anticipate client needs and proactively offer strategic recommendations to drive business growth.
• Lead client meetings, presentations, and quarterly business reviews.

Strategic Account Planning

• Develop and execute account strategies aligned with client objectives and KPIs.
• Collaborate with internal teams (creative, media, digital, content, and development) to deliver integrated campaigns.
• Identify upsell and cross-sell opportunities to expand client engagements.
• Monitor market trends and competitive activity to consider in clients’ strategies.

Performance Analysis & Reporting

• Track, analyze, and report on campaign performance using relevant tools and analytics platforms.
• Provide actionable insights and recommendations for continuous improvement.
• Prepare and present post-campaign reports and ROI analyses.

Team Leadership & Collaboration

• Mentor and support junior account managers and account executives.
• Foster a collaborative, solution-oriented environment across departments.
• Ensure alignment between the client services team and all other agency teams.

Qualifications & Skills

Required:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5 years of experience in account management, preferably in a marketing, advertising, or digital agency.
• Proven track record of managing high-NetWorth client accounts and delivering results.
• Strong understanding of marketing strategies, digital platforms, and campaign execution.
• Excellent communication, presentation, and negotiation skills.
• Strong project management abilities with experience in tools like Asana, Trello, Jira, or similar.
• Analytical mindset with proficiency in performance tracking and reporting tools (e.g., Google Analytics, social media analytics).
• Familiarity with media buying, influencer marketing, and brand strategy “is an Asset”
• Ability to speak multiple languages ( English is an Asset).